R4SS Trades LLC Privacy Policy

R4SS Trades LLC respects the privacy of its customers. This Privacy Policy explains how we collect, use, protect, retain, and share information provided through our website, customer-intake forms, shipment records, invoices, telephone communications, and SMS messaging program.

Information We Collect

R4SS Trades LLC may collect:

Customer names
Mobile and telephone numbers
Email addresses
Pickup and destination information
Shipment and container information
Descriptions of items being shipped
Customer signatures and consent records
Invoice, payment, deposit, and balance information
Customer-service communications
Dates and records of SMS consent and opt-out requests
Other information necessary to provide shipping services

How We Use Customer Information

We may use customer information to:

Provide and manage shipping services
Process customer-intake forms
Coordinate pickups and deliveries
Assign shipments to containers
Prepare invoices and receipts
Record payments and outstanding balances
Provide vessel, container, delay, arrival, and pickup updates
Respond to customer questions
Maintain business and shipment records
Comply with legal, customs, port, carrier, and regulatory requirements
Protect R4SS Trades LLC, its customers, and their property

SMS Messaging Information

Customers who affirmatively opt in may receive transactional SMS or MMS messages related to their active shipments or accounts.

Messages may include pickup confirmations, container assignments, vessel departure and estimated-arrival information, delay notices, arrival and pickup instructions, payment confirmations, and outstanding-balance reminders.

Message frequency varies. Message and data rates may apply.

Customers may opt out at any time by replying STOP. Customers may reply HELP, call 240-595-5779 or 301-221-4009, or email information@r4ss.com for assistance.

Consent to receive SMS messages is not a condition of purchasing services from R4SS Trades LLC.

Mobile Information and SMS Consent

R4SS Trades LLC does not sell, rent, or share customers’ mobile telephone numbers, SMS consent records, or other personal information with third parties or affiliates for their marketing or promotional purposes.

SMS consent is not sold, transferred, or shared with third parties for purposes unrelated to providing the messaging service requested by the customer.

We may provide limited information to communications and technology providers solely when necessary to deliver messages and operate our services. Those service providers are not authorized to use customer information for their own marketing.

Other Information Sharing

R4SS Trades LLC may share necessary information with shipping carriers, customs authorities, brokers, ports, payment processors, invoicing providers, technology providers, or government authorities when reasonably required to:

Provide requested shipping services
Process payments
Complete shipping or customs documentation
Comply with applicable laws or lawful requests
Protect legal rights, customers, property, or public safety

We do not permit these parties to use customer information for unrelated marketing purposes.

Information Security

R4SS Trades LLC uses reasonable administrative and technical safeguards to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no electronic storage or communication system can be guaranteed to be completely secure.

Information Retention

We retain customer information only for as long as reasonably necessary to provide services and satisfy business, accounting, shipping, safety, legal, and regulatory requirements.

Customer Choices

Customers may request corrections to their contact information or ask questions about how their information is used.

Opting out of SMS messages does not prevent R4SS Trades LLC from contacting a customer by telephone, email, mail, or another reasonable method when necessary regarding an active shipment, unpaid balance, legal requirement, or customer-service matter.

Changes to This Privacy Policy

R4SS Trades LLC may update this Privacy Policy when its practices, services, or legal obligations change. Updated versions will be posted on this page with a revised effective date.

Contact R4SS Trades LLC

Email: information@r4ss.com
United States: 240-595-5779 or 301-221-4009
Liberia: +231 760 186 844 or +231 088 966 0455